If you can't get into your voicemail, the password can be reset. Try it from your own phone first.
Reset it on iPhone
- Open the Phone app.
- Tap the Voicemail tab in the bottom right.
- Select Change Voicemail Password.
- Enter a new 4 to 7 digit password, confirm it, then tap Done.
Reset it on Android
- Open the Phone app.
- Tap the three dot menu in the top right.
- Go to Settings, then Voicemail, then Change PIN.
- Enter your current password, create a new one, and save.
If you're locked out entirely
Too many wrong attempts can lock the mailbox. Contact Flex Mobile support and ask for a voicemail password reset. Have your account email and phone number ready.
Don't confuse it with your other codes
Your voicemail password is separate from your phone's screen passcode and separate from your SIM PIN. Resetting one doesn't affect the others.
After a reset
Set a new password that isn't your birthday, the last four digits of your number, or four repeated digits. Then dial in once to confirm it works, rather than finding out when you're expecting an important message.
If you're still locked out
Contact Flex Mobile support by email or chat and ask for a voicemail reset. Have your account email and your Flex Mobile number ready so they can verify you.