Slow data usually has a cause you can identify in a minute. Start with the two most likely and work down.
Have you passed your high speed allowance?
This is the most common reason for slower data on our Unlimited plans.
All Flex Mobile Unlimited plans include 50 GB of high-speed data per billing cycle. Once you reach 50 GB, your data will continue to work, but your speed will be reduced to 128 kbps for the rest of the billing cycle.
Your full-speed data will return automatically when your next billing cycle begins.
If you're on Flex Standard, this works differently. The plan includes 5 GB of data, and once that allowance is used, data stops rather than slowing down. You can either wait for your allowance to renew or purchase a top-up.
Check your data usage first to see whether you've reached your allowance.
Is the network busy?
During busy periods traffic can be deprioritized, which slows things temporarily. Crowded places like stadiums, airports and city centres at rush hour are where you'll notice it. It clears as demand falls.
Is it your signal?
One or two bars means your phone is working harder for a weaker connection. Move outdoors or toward a window and test again. Buildings, basements and lifts block signal on any carrier.
Quick fixes worth trying
- Turn airplane mode on for ten seconds, then off.
- Restart your phone.
- Close apps running in the background that use data continuously.
- Run a speed test, then repeat it somewhere else. Comparing two locations tells you whether the problem is your area or your phone.
About video quality
Video streams at up to 480p on every Flex Mobile plan at all times. If video looks softer than you expect but everything else is fine, that's the plan working as designed, not a fault.
If it's slow everywhere, all the time
Reset your network settings, then contact Flex Mobile support with speed test results from two different locations.