Wi-Fi calling won't turn on: check your emergency (E911) address

Wi-Fi calling needs a valid emergency (E911) address on your line. If your phone says to contact your carrier when you turn on Wi-Fi calling, the address on file is usually missing or invalid.

Update your emergency address

1. Sign in at portal.getflexmobile.com.
2. Open the Subscriptions tab and select your line.
3. Under the name and email at the top of the page, select Edit.
4. Scroll to Emergency address (E911) and enter the street, apartment or suite, city, state and ZIP code.
5. Select Save.

This is the address sent to fire, police and other emergency services when you call 911 over Wi-Fi, so use the address where the phone is actually used.

Then turn Wi-Fi calling on

1. Turn airplane mode on, wait 15 seconds, then turn it off again.
2. Restart your phone.
3. Open Settings, then Cellular (iPhone) or Network & internet > SIM (Android).
4. Find Wi-Fi Calling and switch it on.

Wi-Fi calling only works when your line itself is active. If your line is paused, pay the overdue renewal first. If it still won't turn on, chat with us.