Activation goes fastest when everything you need is already in front of you. This page lists what to have ready, so you only have to sit down once.
Everyone needs these
- An unlocked phone that supports eSIM. If your phone is still locked to another carrier, it won't accept Flex Mobile service.
- Your Flex Mobile account sign-in, so you can reach your plan details.
- A wifi connection. Your Flex Mobile service isn't live yet, so your phone needs another way to get online during setup.
- Your phone's IMEI, the 15 digit number that identifies your device.
If you're keeping your current phone number
Your current carrier holds this information, not Flex Mobile. Collect it before you start, because a transfer that's missing one of these gets rejected.
- The phone number you're bringing over.
- Your account number with your current carrier.
- Your transfer PIN, sometimes called a porting PIN or number transfer PIN.
- The billing address exactly as it appears on your current account.
If you're activating an eSIM
- The email with your eSIM QR code, sent right after checkout.
- A phone that supports eSIM. iPhones need iOS 14.1 or newer.
- Your phone charged, and time to stay on wifi for a few minutes.
Choosing when to start
You don't have to activate the moment you order. When you activate, you can pick the date you want your subscription and phone number to start. That's useful if you're switching on a particular day, waiting for a trip, or setting up a line for someone else in advance.
Once you have everything
Go to the eSIM activation guide for your phone. Everything happens on the phone itself, so there is nothing to wait for in the post.