Getting started

Before you activate

• What you need before you activate
• How to find your IMEI
• Which phones support eSIM
• How to unlock your phone
• How to check if your phone is locked
• How to check if your phone works with Flex Mobile

Transferring your number

• How to get your Flex Mobile account number and transfer PIN
• How to transfer your number to another carrier

Activation

• Where to find your eSIM QR code
• How to activate your eSIM on Android
• How to activate your eSIM on iPhone
• What happens after you make an order

If activation doesn't work

• How long activation takes
• Your line is active but you have no service
• Your phone shows No SIM
• eSIM not installing?
• How to activate your eSIM without a QR code

Setting up your device

• How to set up a new Android phone
• How to set up a new iPhone