Setting up a new iPhone on Flex Mobile takes a few minutes. The order matters: get the phone running first, then add your Flex Mobile line.
Before you start
- Your iPhone unlocked and charged.
- A wifi connection, since your Flex Mobile data isn't live on this phone yet.
- Your Apple Account details.
- Your Flex Mobile eSIM QR code.
Set up the phone
- Turn the iPhone on and follow the on screen setup.
- Connect to wifi when asked.
- Choose whether to transfer data from an old phone or set up as new. If you're moving from another iPhone, Quick Start moves everything across.
- Sign in with your Apple Account.
- Finish setup. You land on the home screen.
Add your Flex Mobile line
Follow the eSIM activation guide for iPhone. If you are an existing member still using a physical SIM card, move it across instead.
Once the line is added, Flex Mobile appears in your status bar with signal bars.
Check it works
- Make a call to a number you know.
- Send a text.
- Turn wifi off for a moment and open a webpage to confirm mobile data is working.
- Turn wifi back on.
If you're also transferring your number
Your Flex Mobile line may be active before the number finishes moving. Until then, keep your old SIM in your old phone so calls keep arriving.
If the line won't connect
Restart the iPhone and give it two minutes. If Flex Mobile still isn't showing in your status bar, work through the eSIM install troubleshooter.