Here's what to expect between placing your order and having working service, so you know whether to wait or to act.
You choose when your service starts
Ordering and activating are two separate things. When you activate, you pick the date you want your subscription to begin, so you can order now and start on the day that suits you.
What arrives, and when
- You get an order confirmation email within a few minutes.
- A second email arrives with your eSIM QR code and activation steps. This is the one you need to keep.
- Follow the activation guide for your phone. Your line is usually live within minutes of installing the eSIM.
Nothing is posted to you, so there's nothing to wait for. You can be connected the same day you order.
If you're transferring your number
Your current service keeps working while the transfer is in progress. Don't cancel your old plan yourself, because a canceled line can't be transferred. Your old service ends on its own once the number moves to Flex Mobile.
If nothing has arrived
Check your spam folder first, then confirm the email address on your account. If the email is right and nothing has come through, contact Flex Mobile support.