Forgot your voicemail PIN? We can reset it for you, and then you choose a new one yourself.
How it works (step-by-step)
- Contact Flex Mobile support and ask us to reset your voicemail password. We’ll verify your identity and trigger the reset on your account.
- Call the voicemail service from your Flex Mobile phone by dialing the voicemail number (123).
- Follow the voice prompts. You’ll be asked to create a new voicemail password.
- Done! Your new password is active immediately, and your access is restored.
Good to know
We don’t send a temporary or default password (like 000000) by SMS or email. For your security, only you can set the new password, directly in the voicemail service.
The reset needs to be triggered by us first. If you call voicemail before we’ve done this, you’ll be asked for your old password as usual.
Still having trouble?
If you aren’t prompted to set a new password, reach out and we’ll check that the reset went through.