If mobile data or picture messages don't work while your line is active, the APN (access point name) on your phone may be wrong or missing. Menu names vary a little between Android brands.
Reset the APN
- Open Settings, then Network & internet (or Connections), then Mobile network, then Access Point Names.
- Tap the menu (⋮) and choose Reset to default.
- Restart your phone.
Add the APN manually
If no Flex or PWG APN shows up after the reset, tap + and enter:
- Name: PWG Mobile
- APN: pwg
- MMSC: http://pwg.mmsmvno.com/mms/wapenc
- MCC: 310, MNC: 240 (skip these if you don't see them)
- Leave username and password blank.
Tap ⋮ and Save, select PWG Mobile in the list, then restart your phone.
Picture messages still won't download?
Picture messages download over mobile data, even when you're on Wi-Fi. Make sure mobile data is on, and that automatic download of MMS is switched on in your Messages app settings.