Adding an account holder gives someone else the ability to manage the account with you. It's how a second parent, a partner or a business colleague gets the same access you have.
What you're giving them
Account holders can view invoices, order new services, and manage every line on the account, not just their own. Only invite someone you'd be comfortable having change plans and see the billing.
Send the invite
- Go to portal.getflexmobile.com and sign in.
- Open the Settings tab.
- Select Invite new account holder at the top of the Account Holders list.
- Enter their name and email address. A telephone number is optional.
- Follow the prompts to send the invite. They get an email inviting them to join, and they appear in the Account Holders list once they accept.
Changing someone's details
- On the Settings tab, find the person in the Account Holders list.
- Select the three dots at the end of their row.
- Select Edit information.
- Update their email or telephone number, then select Save.
Making someone the main contact
One administrator is the primary contact person for the account, and that's who Flex Mobile contacts about the account overall.
To hand that over, open Edit information for the person you want, tick Become the primary contact person for the account, and save. There's only one contact person at a time, so setting a new one replaces the old.
Removing an account holder
Use the three dot menu next to their name on the Settings tab.
If the invite doesn't arrive
Ask them to check their spam folder first. If it still hasn't come through, contact Flex Mobile support with the email address you used.