Flex Mobile accounts don't use passwords, so there's nothing to reset and nothing to remember. If you're stuck getting in, it's the sign-in code that needs sorting out, not a password.
How signing in actually works
- Go to portal.getflexmobile.com, or go to getflexmobile.com and select Login at the top right.
- Enter either your Flex Mobile phone number or the email address on your account. Both work.
- Select Sign in. We send you a one time code: by text if you entered your phone number, by email if you entered your email address.
- Enter the code.
You get a new code every time you sign in. That's the whole thing.
If your code doesn't arrive
- Give it a minute. Codes are usually instant, but not always.
- Check where you asked us to send it. If you entered your phone number, the code is a text. If you entered your email, it's an email.
- Check your spam and promotions folders if you asked for it by email.
- Try the other one. If the email didn't reach you, sign in with your phone number instead, or the other way round.
- Check you're using the right email. It's the one on your order confirmation, which isn't always the one you use most.
- Ask for a new code rather than reusing an old one. Codes expire.
If you can't receive the code at all
Start a chat with us and we'll help you get back in.
Still being asked for a password?
Then it isn't your Flex Mobile account. Flex Mobile Rewards is a separate site with its own separate login, and it's the most common mix-up. If the password you're trying to remember is for rewards, that's where to reset it, and the rewards team handles it.