Flex Mobile accounts don't use passwords, so there's nothing to reset and nothing to remember. If you're stuck getting in, it's the sign-in code that needs sorting out, not a password.
How signing in actually works
- Go to portal.getflexmobile.com, or go to getflexmobile.com and select Login at the top right.
- Enter either your Flex Mobile phone number or the email address on your account. Both work.
- Select Sign in. We send you a one time code: by text if you entered your phone number, by email if you entered your email address.
- Enter the code.
You get a new code every time you sign in. That's the whole thing.
If your code doesn't arrive
- Give it a minute. Codes are usually instant, but not always.
- Check where you asked us to send it. If you entered your phone number, the code is a text. If you entered your email, it's an email.
- Check your spam and promotions folders if you asked for it by email.
- Try the other one. If the email didn't reach you, sign in with your phone number instead, or the other way round.
- Check you're using the right email. It's the one on your order confirmation, which isn't always the one you use most.
- Ask for a new code rather than reusing an old one. Codes expire.
If you can't receive the code at all
Start a chat with us and we'll help you get back in.
In the app
The My Flex Mobile app works the same way. Same phone number or email, same one time code, no password.
Still being asked for a password?
Then it isn't your Flex Mobile account. Flex Mobile Rewards is a separate site with its own separate login, and it's the most common mix-up. If the password you're trying to remember is for rewards, that's where to reset it, and the rewards team handles it.