Keeping your account details current matters more than it sounds. Your email is where activation codes and transfer updates go, and your address affects your taxes.
What you can change
- Your name.
- Your email address.
- Your contact phone number.
- Your billing address.
- Your payment method.
How to change them
Your address
- Sign in at portal.getflexmobile.com and open the Settings tab.
- In the panel on the right, under Address, select Change.
- Update the address, postal code, city and state. There's an optional Attention line if post needs to go to a particular person.
- Select Save.
Your contact phone number
- On the same Settings tab, find Contact phone number in the right hand panel.
- Select Add, or Change if there's already one there.
- Type the number and select Save.
Your billing details
- Open the Payments tab.
- Under Invoicing information, select Edit billing information.
- Update the email that invoices go to, and the address they're billed to.
- Select Save.
One thing you can't change yourself
The name on the account can't be edited from your account settings. Contact Flex Mobile support if it needs correcting.
Changing your email address
Your email is your sign in and the destination for eSIM codes, order confirmations and number transfer updates. After changing it, sign out and back in with the new address to confirm it worked.
Changing your address
Your address is used for billing and for emergency services, so keep it current. Update it when you move rather than waiting for renewal.
What you can't change here
Your phone number can't be edited in your account. If you need a different number, contact Flex Mobile support. Your rewards profile is also separate and is updated at flexmobilerewards.com.