You log in to your Flex Mobile account with a one-time PIN or login link instead of a password. Here's how it works with your email address.
Log in with your email
- Go to portal.getflexmobile.com.
- Under Email, enter the email address on your account and select Continue.
- If the email matches an account, we send you an email with a login link and a 6-digit PIN. It can take a few minutes to arrive.
- Either open the login link in the email, or select Enter PIN manually, type the 6-digit PIN and select Continue with PIN.
Prefer to use your phone number? Select Continue with phone on the log-in page instead.
If the email doesn't arrive
- Wait a few minutes. Delivery isn't instant.
- Check your junk or spam folder.
- Check that the email address is correct. If it isn't, use the back arrow to change it.
- If nothing arrives, select Resend email. You'll see We sent you a new email.
For your security, you can request a PIN 3 times. After that, the wait before each new PIN gets longer, so give each email a few minutes before you ask for another.
If you see "Invalid or expired PIN code"
Check that you typed the PIN from the most recent email. If it still doesn't work, select Resend email and use the PIN in the new email.
Still can't log in?
Chat with us. To protect your account, we'll ask you to confirm a few details before we can help.