You can reach Flex Mobile support by chat and email. We don't offer phone support.
When agents are online
Our support agents are available Monday to Friday, 8 AM to 5 PM Eastern Time (ET).
Outside those hours
- The chat assistant is available around the clock and can help with most questions, such as payments, eSIM setup, data top-ups and Wi-Fi calling.
- Make sure you're signed in to the portal (portal.getflexmobile.com) to make sure the assistant can help you in the best way possible.
- If the assistant can't solve it, leave a message in the chat. An agent will pick it up when the team is back and reply by email, so make sure the email on your account is one you can check.
Get help faster
- Sign in at portal.getflexmobile.com before you start the chat, so we can see your account straight away.
- Have your Flex Mobile number and the email on your account ready.
- Describe the problem and what you've already tried in your first message.